Refund policy
Refund & Return Policy
30-Day Satisfaction Guarantee
We stand behind our product.
If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
Items that show signs of use, damage, or alteration may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened.
If your product arrives damaged or defective, please contact us immediately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
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We will arrange a replacement or refund
We will make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Because we ship directly from our international fulfillment partner, return addresses may vary. Please contact us before sending any item back.
Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 5–10 business days for your bank to process the refund
Original shipping costs (if applicable) are non-refundable.
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this window, orders may already be processed and cannot be cancelled.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If you still need assistance, contact us.
Contact Us
For any return or refund questions, please contact:
mycarewell@gmail.com
We’re here to help.